Terms and Conditions of Sale
The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“www.stoostudio.com “). The products purchased on www.stoostudio.com are directly sold by STOOSTUDIO S.R.O., with registered office in Czech Republic at 201/17 Safarikova, 12000 Prague business register number 05800200, fully paid share capital of CZK 150 000 (hereinafter referred to as “the Vendor” or “We” or “Us”). Requests for information should be made through our Customer Care: click here to contact Customer Care. For additional legal information go to the Customer Care area. There you can find information on orders, shipments, refunds and returning products purchased on www.stoostudio.com.
1. Our Business Policy
The Vendor offers products for sale on www.stoostudio.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.stoostudio.com.
The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.stoostudio.com between the users of www.stoostudio.com.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.stoostudio.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.ysl.com and third parties.
2. How to Execute a Contract with the Vendor
In order to place an order for the purchase of one or more products on www.stoostudio.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
Before purchasing the products, you will be asked on the order form to carefully read the Terms and Conditions of Sale and the Informational Note on the right of withdrawal, to print a copy of them using the print command, and to then save or make a copy thereof for your personal records. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, procedures for handling trader complaints, shipping and delivery costs, as well as the Vendor’s details, mailing and e-mail addresses, and the deadline by which the Vendor promises to deliver the goods. The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products. You will also be informed of the circumstances under which you would lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will be required to bear the cost of returning the products. You will in any event be reminded that there is a legal warrantee in conformity with the products, and you will be provided with the details for contacting our after-sales service department.
Our order form, which appears immediately prior to the conclusion of the purchase contract, provides you with brief information regarding the essential features of each product ordered, the price (including all applicable taxes or fees) and the shipping costs (including any additional costs you would incur for having chosen another type of shipping and delivery that is faster than the standard service). An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order’s information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
When transmitting the order form, you will be advised that forwarding the order constitutes an obligation to pay the price indicated.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Follow your order.
Before submitting the order form, you will be asked to identify and correct possible input errors.
English is the language used for executing contracts with Vendor.
After your order form has been submitted, the Vendor will process your order.
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.ysl.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) calendar days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items, without undue delay, and the contract between the parties will be deemed to have been terminated.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.stoostudio.com.
Once the contract has been entered into, the Seller will send you by e-mail a receipt of the purchase order, which contains the General Terms and Conditions of Sale and the summary document on Right of Withdrawal and therefore, all of the information already contained in the summary of commercial and contractual terms and conditions which was viewed prior to making the purchase
Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. Guarantees and Product Price Indication
On www.ysl.com, we only offer products marked with the Saint Laurent trademark. These products are purchased by us directly from the fashion house and/or the manufacturer authorized by the fashion house.
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on www.ysl.com on each product page. The products offered for sale on www.ysl.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change. Check the final price of sale before sending the relevant order form.
Purchase orders from Countries not included among those displayed on the splash page cannot be accepted by the Vendor.
All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products to not accept returned products or to not fully refund the amounts paid for purchased products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged, as is more extensively clarified under paragraph 8.10.
Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form. Under no circumstance will you be charged costs that are higher than those actually incurred by the Vendor, in relation to your previously selected payment method.
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to BrainTree or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
5. Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the Customer Care area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Care
Please contact our Customer Care for further information.
You may cancel your contract with the Vendor in relation to products purchased from Us, without any penalty and without specifying the reason, within fifteen(15) calendar days from receiving the products purchased on www.stoostudio.com.
In order to withdraw from the contract, you may draft and send the Vendor another declaration explicitly stating your decision to withdraw from the contract. Afterwards, The Vendor will send you an e-mail confirming receipt of the withdrawal request.
Should you instead choose to send another type of withdrawal statement, you will be responsible for proving that you exercised your withdrawal right in a proper, timely manner.
Once you have exercised your right to withdraw from the contract, you must return the products to the Vendor, sending them to the shipping agent for shipment within fifteen(15) calendar days from receiving the products purchased on www.stoostudio.com.
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the Italian authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace the delivery at any time.
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- an email which explicitly states your decision to withdraw from the contract must be properly completed and sent to the Vendor within fifteen(15) calendar days of receipt of the products.
- we invite you to correctly send an email to firstname.lastname@example.org within fifteen(15) calendar days of the date of your receipt thereof;
- the products have not been used, worn, washed, modified or damaged;
- the identification tag is still attached to the products if it has one or with the disposable seal;
- the products are returned in their original packaging;
- the returned items must be shipped back to the Vendor within fifteen(15) calendar days of receipt of the products.
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless STOOSTUDIO S.R.O. has expressly exempted you from such costs. You will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above. In this case, you may choose to have the products delivered to you at no expense by the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
The Vendor provides the refund using the same payment method you used to acquire the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any additional cost as a result of the refund.
If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Vendor, in all cases, to the person that made the payment.
If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products.
The Vendor shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.
The Vendor shall refund amounts already paid as soon as possible and in any case within fourteen (14) calendar days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure as indicated in section 7.
In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions of Sale, you will not be entitled to any refund of the amount already paid to the Vendor; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, We shall be entitled to keep the products and withhold the amount already received.
8. Refund Times and Procedures
After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products.
Whatever payment type you used, the refund procedure shall be started by the Vendor within fourteen (14) calendar days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
10. Governing Law
These General Terms and Conditions of Sale are governed by Czech law on certain aspects related to e-commerce.
For European Union countries only: please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
11. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.stoostudio.com.
12. Errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions.
Prices displayed on the www.stoostudio.com website are quoted in Euro. While we try to ensure that all prices on our website are accurate, errors may occur.