Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fifteen (15) calendar days of the date on which you received them from the Vendor. Return items must be shipped back to the Vendor within fifteen (15) calendar days of receipt of the products. The products may be returned by dispatching the package through the shipping agent of your choice. We also invite you send a message to firstname.lastname@example.org, in order for us to provide you with a Return Number (The Vendor will send you an email confirming receipt of the withdrawal request), or after another declaration has been drafted and sent to the Vendor explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to it remaining your duty to prove that the return right was exercised in a proper, timely manner. It is not possible to return an item in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- an email which explicitly states your decision to withdraw from the contract must be properly completed and sent to the Vendor within fifteen(15) calendar days of receipt of the products.
- we invite you to correctly send an email to email@example.com within fifteen(15) calendar days of the date of your receipt thereof;
- the products have not been used, worn, washed, modified or damaged;
- the identification tag is still attached to the products if it has one or with the disposable seal;
- the products are returned in their original packaging;
- the returned items must be shipped back to the Vendor within fifteen(15) calendar days of receipt of the products.
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless STOOSTUDIO S.R.O. has expressly exempted you from such costs. You will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above. In this case, you may choose to have the products delivered to you at no expense by the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever form of payment you used (Credit/Debit Card, PayPal and Cash on Delivery where available), the refund procedure will start within fourteen (14) calendar days of when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
- purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- payment by PayPal (for those countries where available): refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
- payment made by Cash on Delivery (for those countries where available): you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form; the time needed for refunding depends on the information you provided in your order; normally refunds take place within fourteen (14) calendar days. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.